For security reasons, we DO NOT take orders over the phone. You can place an order safely and securely online via our Direct site or our Official ebay store.
We are, however, always happy to resolve your questions or concerns regarding our products, promotions, or previously placed orders over the phone and email.

Orders placed on our direct site are usually shipped within 1 Business Day, and generally delivered within 2-3 Business Days. Please keep in mind, this is only an estimate; while orders generally arrive well ahead of schedule, there are rare times during which delivery may take longer than expected. Here are some guidelines and helpful hints: - Please allow at least 5 business days post-placement to inquire regarding the fulfillment of your order. Know that we're doing our best to get it on its way, and are generally able to do so within the quoted 3-5 Business Days. If the package does not arrive in 5 working days, please reach out to YASBRO,s dedicated Customer Care Team so that we can file a claim with the carrier and get a replacement on its way to you.

No, placed orders cannot be amended or canceled. In order to offer the most expedient fulfillment experience, orders are payment-captured immediately upon placement, and sent directly to the warehouse for fulfillment; once in the warehouse's queue for picking and packing, orders are not eligible for alteration/cancellation. Please be sure to double-check all the items/information for your order prior to submission, and understand that, once the order's been placed, you won't be eligible for a refund until it's been delivered. If you have any questions about our policy or a recent order, you can reach our Customer Care Team here.

 For orders delivered within the last 5 Business Days, we would ask that you allow more time for carrier delivery; in some instances, there are timing/scanning discrepancies that can cause an order to be marked delivered before it’s actually dropped off.

If your order was marked as “Delivered” more than 5 Business Days ago, please reach out to us via email here so that we can identify and resolve the issue.

Yes, we do ship to Europe USA and Canada and shipping fee needs to be paid for all international orders. For international orders Customs declaration is made in respect of any chargeable goods, the person in whose name the declaration is made is the person liable to import duty in respect of the goods according to your country law.

We stand fully behind all YASBRO products with our Satisfaction Guarantee. If you purchase a bottle of any YASBRO product and are not completely satisfied, simply send us an email here and let us know; we’ll issue a full refund of the purchase price within 1 Business Day! 

Please Note: The Satisfaction Guarantee applies only to the purchase of a single bottle of each product, with lifetime order and refund history taken into consideration. We reserve the right to decline requests for refund of more than 1 of the same item/color, and/or if a refund under the Guarantee has been previously issued for the item in question. Please use the link above to reach out to Customer Care with any questions you may have regarding this policy.

Email us immediately so that we can do our best to update your request before it's fulfilled. Once it's picked, packed, and readied for shipment, we're unable to change anything; at that point, you'd need to work with the Carrier to have the package rerouted as needed - and any fees they choose to assess would be your responsibility. Please Note: We reserve the right to deny a replacement promotional item that was shipped in accordance with the submitted request for which delivery failed due to no fault of our own. Please contact us promptly for assistance, and understand that the outcome will consider the circumstance and be determined on a case-by-case basis. Any exceptions to policy should be considered a one-time courtesy, and are not indicative of an assurance for a similar outcome in future instances.