Deliveries

Postage and packaging are INCLUDED for UK Mainland addresses for orders.  If you require your order as soon as possible, please select the “Express Delivery” box on the product shop page, this option adds £5 per order. Normal delivery is by Royal Mail 48 which takes approximately 2-3 working days. Our Express Delivery service uses Royal Mail 24 Track and Trace which normally takes 24 hours but this is not guaranteed by the Post Office. Orders placed before 12 noon are processed the same day (except at weekends or on Public Holidays). Orders placed after 12 noon will be dispatched the next working day. Orders received after 12 noon on Friday will not be dispatched until the following Monday – provided it’s a working day. For orders outside the UK, please allow 10-15 days for delivery. The drop-down menu in the shopping section details the countries where we ship to. We endeavor to deliver your orders on time, but circumstances beyond our control (strikes, bad weather, etc) may occur and in these instances, we are not able to guarantee our delivery service.

 

Cancellations / Changes to Orders

  1. Order Cancellation

Under the Distance Selling Regulations, customers have the right to cancel an order up to 14 days after delivery. If you wish to cancel an order you must let us know in writing – whether by email, letter, or fax. The cost of returning goods due to cancellation is at the cost of the consumer. The returned goods must be unused and fit for resale. Once the goods have been inspected a full product refund excluding any original postal costs will be made within 28 days assuming that the goods are not damaged or used in any way. If you wish to exchange your product then you must advise us within 14 days of receipt of the goods in writing (email, letter). The cost of returning the goods to be exchanged is at the cost of the consumer. The cost of shipping out the newly exchanged goods will be at the cost of the consumer. Any goods returned for exchange must be fit for resale.

  1. Refunds

If you are unhappy with the product, you have ordered and wish for a refund, you must let us know in writing within 14 days of delivery – whether by email, or letter. The cost of returning goods due to a refund is at the cost of the consumer. The returned goods must be unused and fit for resale. Once the goods have been inspected a full product refund excluding any original postal costs will be made within 28 days assuming that the goods are not damaged or used in any way.

  1. Faulty goods

If the goods you have received are faulty, you must let us know in writing within 14 days of delivery of the goods – whether by email, letter, or message. The cost of returning goods due to a product fault is at the cost of Yasbro. The returned goods must be unused. Once goods have been inspected a full refund including any original postal costs will be made within 28 days.
Website terms and conditions of use
Please read these terms of use carefully before using yasbro.co.uk. Your access and use of the yasbro.co.uk website will mean that you agree to be bound by the following terms and conditions. Yasbro may change these terms and conditions of use at any time.

Our Products

Our Hair Fibres Products are used for thinning hair and are not a cure for hair loss.

Copyright

The contents of the website, such as text, graphics, images, and other material are protected by copyright, trademarks, and other proprietary (including intellectual property) rights. Unauthorized use of the material may violate copyright, trademark, and other laws. All rights are reserved.

Disclaimer

The material may contain inaccuracies or typographical errors. Yasbro makes no representations about the accuracy, reliability, completeness, or timeliness of the material or about the results to be obtained from using the website and the material. Changes are periodically made to the website and may be made at any time. Yasbro does not warrant that the website will operate error-free or uninterrupted. The website and material are provided on an “as is” basis without any warranties of any kind. Yasbro accepts no liability whatsoever for any damage or loss resulting from the use of our website, however incurred. The use of the website is at your own risk.
Yasbro reserves the right not to process an order, in which case a full refund of any payment will be made.

Privacy

Yasbro is committed to protecting your privacy. Your details are confidential and will be stored securely, and will not be sold to other organizations. Yasbro.co.uk is part of UK IMPRESSIONS Ltd, which is a registered user under the Data Protection Act 1998.

These terms and conditions do not affect your statutory rights.

 UK Impressions Ltd. is a private company incorporated under the laws of England and Wales under company number 11753730 and registered at:  Big Blue Squirrel, 690 London Road, Grays, Essex, England, RM20 3LD. Any contract between us will be governed exclusively by English law and shall be subject to the exclusive jurisdiction of the English court